How a $2 billion US logistics company automated thousands of inbound customer enquiries with Zavo AI
Challenges
A $2 billion logistics enterprise was taking thousands of inbound customer enquiries a day, from shipment status to bookings to exceptions, far more than its agents could clear without long hold times and frustrated callers.
Solution
In a focused pilot, Zavo's AI voice agents absorbed thousands of those inbound enquiries, answering status questions instantly and routing complex cases to the right team, integrated directly with the company's systems.
Results
$2Brevenue enterprise
1,000senquiries / day
24/7coverage
Customers get an instant answer on their shipment instead of waiting in a queue, and agents are freed to focus on the exceptions that genuinely need a person.
At our volume, even a contained pilot made the hold queue disappear. The numbers made the decision for us.
Customer Operations, US logistics enterprise
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