“We used to miss calls when we were out on jobs. Since switching to Zavo, every customer gets an answer straight away and we've picked up work we would've otherwise missed.”
Daniel BrooksVoice AI for medical offices
A missed patient call. Is a missed appointment.
Your AI front desk answers every patient call, books appointments, and answers questions — 24/7.
Talk to your AI assistant (Free!)
Trusted by 2,500+ businesses 
Everything a clinic phoneline gets wrong, Zavo fixes.
The gaps that quietly cost you patients and empty your schedule — and how Zavo closes each one.
Without Zavo:
Reception can't keep up with the calls
No-shows leave chairs empty
After-hours calls hit voicemail
Refill & admin requests pile up
Front desk stuck on the phone
What missed calls cost your practice
Every unanswered ring is a patient booking with the practice down the road — or a no-show that leaves a chair empty. Voicemails pile up after hours and over lunch, exactly when patients finally have a moment to call, while your front desk juggles the phone and the waiting room.
With Zavo:
Every patient call answered in seconds
Confirms and reminds every patient
Books and triages 24/7
Captures requests cleanly, routes them on
Your team back with patients
What changes with Zavo
Every call is answered in seconds, around the clock. Zavo books and reschedules against live availability, confirms and reminds every patient, captures refill and admin requests cleanly, and hands urgent calls straight to your team — so nothing slips through.
Meet Zavo, your practice's
new team member that knows
every patient and works 24/7
Get started Zavo learns your business information instantly.
How Zavo learns your business
Point Zavo at your website or upload PDFs, menus, price lists, and manuals — it reads everything and builds your agent's knowledge base in minutes. Your agent answers callers with your real information, and when something changes, Zavo re-learns it automatically.
Answers every patient call, 24/7
Always on, never overwhelmed
Zavo answers instantly at any hour — evenings, weekends, and holidays included. When a caller needs a human, it forwards the call to the right person with a summary, so you only step in when it matters.
Only answers based on what it knows
Grounded in your business
Zavo answers only from the information you've approved — your website, documents, and FAQs. If something isn't covered, it takes a message and checks with your team instead of guessing.
Works With The Tools You Already Use
Books appointments, updates patient records, and keeps your calendar in sync automatically.
+1000 integrationsWorks inside your tools
Zavo connects to your calendar, CRM, and booking systems — creating appointments, updating customer records, and logging every call automatically, just like a trained team member would.
Turn every callinto an appointment.
Your AI front desk handles the calls that fill your day — answering, booking, recognising patients, and knowing when to hand an urgent call straight to your team.
Get startedLive callAnswering
Inbound call
+44 7421 891 304
Answered by Zavo
Picked up in 2 seconds
Answers every call
Picks up instantly, 24/7 — no hold music, no voicemail. Every patient reaches a warm, helpful voice, even after hours and on weekends.
Tuesday · appointmentsBooked
9:009:3010:0010:3011:0011:30
New patient · Tue 9:30am
Added to your calendar
Manages appointments
Books, reschedules, and cancels straight into your calendar, reading live availability so it only ever offers slots that are genuinely open.
MGRecognised
Maria Gomez
Returning patient · #20481
Last visitMar 4, 2026
ProviderDr. Lee
Next upCleaning · 6mo
Identifies existing patients
Recognises returning patients and pulls up their details, so every call feels personal from the very first hello.
Emergency detected
“Chest pain — I need help now”
Routed to staff
Transferring to Dr. Lee
Recognises emergencies
Spots an urgent situation and routes the caller straight to the right person on your team — and points genuine emergencies to 911 first.
Caller
“I have a billing question”
Routed to billing
Sent to the billing team
Routes calls to the right people
Knows who handles what — billing, scheduling, a specific provider — and transfers each caller to the right person or takes a message when they're unavailable.
Post-op check-in
Recovery on trackDone
Meds confirmedDone
Follow-up bookedDone
Follows up with patients
Calls patients before or after a procedure, exactly to your requirements — confirming prep instructions, checking in on recovery, and flagging anything that needs your team.
How Zavo AIhelps your clinic.
Get startedRelieves your practice team
Improves your availability
Optimizes efficiency
No waiting on hold
Higher patient satisfaction
Every call saved & transcribed
Fewer no-shows
Never miss a patient
Higher patient satisfaction
Every call saved & transcribed
Fewer no-shows
Never miss a patient
Relieves your practice team
Improves your availability
Optimizes efficiency
No waiting on hold
See why we are the
market leader in voice AI
“Most of our enquiries come by phone. If we're busy on-site, calls get missed. Zavo handles them for us and the extra jobs easily cover the monthly cost.”
Marcus Williams“Patients often call outside normal hours. Zavo books appointments, answers common questions and makes sure we're not losing enquiries overnight.”
David Turner“January is always chaotic for us. Zavo helped us manage incoming calls without hiring another receptionist and clients have responded really well to it.”
Arjun Patel“We were constantly missing calls while treating clients. Zavo now answers every enquiry, books consultations and gives us one less thing to worry about.”
Sarah Mitchell“I was sceptical at first, but customers genuinely thought they were speaking to someone from the office. It's now answering calls we would've lost before.”
Tom Richardson“January is always chaotic for us. Zavo helped us manage incoming calls without hiring another receptionist and clients have responded really well to it.”
Arjun Patel“We were constantly missing calls while treating clients. Zavo now answers every enquiry, books consultations and gives us one less thing to worry about.”
Sarah Mitchell“I was sceptical at first, but customers genuinely thought they were speaking to someone from the office. It's now answering calls we would've lost before.”
Tom Richardson“We used to miss calls when we were out on jobs. Since switching to Zavo, every customer gets an answer straight away and we've picked up work we would've otherwise missed.”
Daniel Brooks“Most of our enquiries come by phone. If we're busy on-site, calls get missed. Zavo handles them for us and the extra jobs easily cover the monthly cost.”
Marcus Williams“Patients often call outside normal hours. Zavo books appointments, answers common questions and makes sure we're not losing enquiries overnight.”
David TurnerAI front desk vsa traditional answering service.
A call-answering service takes a message. Zavo does the job — books the appointment, answers the question, and triages the urgent calls.
Answering service
Zavo AI
Answers every call 24/7
Sometimes
Books & reschedules appointments
Reads live availability per provider
Identifies returning patients
Handles refill & admin requests
Takes a message
Triages urgent calls to your team
Limited
Sends confirmations & reminders
Cost per month
Per-call fees
Flat rate
Integrates with your patient management systemand all other business tools.
Books appointments, updates patient records, sends confirmations, and works across the tools your practice already uses.
Your PMS
We integrate with your patient management system, so your AI assistant has everything ready to go.
+1000 integrations
Use an in-house or niche system? We'll build the integration for you.
Security & privacy
Get startedSecure on every call,customer data protected.
Customer data, protected
Conversations are encrypted and access-controlled, and the agent only ever shares what you've configured it to.
Encrypted at restGDPRAccess controlsNo data resale
Answers only from your content
Your agent is trained solely on your website, docs, and policies — it never makes things up, and simply says so when a question falls outside what you've taught it.
No hallucinationsYour content onlySOC 2 Type IIEncrypted calls
Trusted with sensitive customer data — every call, every record.
- ComplianceEU AI Act readiness
- OriginMade in the UK
- Data protectionEU data protection
Go beyond the front deskat your medical office.
Appointments
Books, reschedules, and confirms — and answers any question customers ask.
Secretary
Screens calls, takes messages, and routes the important ones to the right person.
Customer Success
Calls customers after service to check in, capture feedback, and flag anything that needs follow-up.
Have another idea?
Build it in 10 minutes — no code required.
Set up in minutes. No technical knowledge needed.
Create your AI receptionist, connect your tools, and start answering calls today.
Create your AI assistant
Pick a voice, language, and welcome message. Grab a Zavo number or forward your existing line.
Connect your tools
Plug into the tools you already use — calendar, CRM, email, and 1000+ more apps.
AI takes your calls
Zavo answers every call and uses your tools like a person — updates the CRM, sends emails, books meetings.
Frequently asked questions, answered honestly.
Is it safe for patient information?
Yes. Zavo is built to handle patient details responsibly — calls are encrypted, access is controlled, and we'll sign a Business Associate Agreement (BAA) so your practice stays compliant. The agent only ever shares what you've configured it to.
Can it book straight into our scheduling system?
It connects to your calendar or practice-management system and writes appointments in directly, reading live availability per provider so it only offers slots that are genuinely open. No double-bookings, no manual entry.
How does it handle prescription refills and admin requests?
It captures the request accurately — patient, medication, and details — and routes it to the right person on your team via your inbox, SMS, or CRM. Your staff get a clean, actionable note instead of a voicemail to decipher.
What happens with an emergency call?
You set the rules. The agent recognises urgent situations and warm-transfers the caller straight to your staff with full context — and for genuine emergencies it can direct the caller to call 911 or your after-hours line first.
Will it reduce no-shows?
It sends confirmations and reminders automatically by SMS or email, so patients remember their appointment. Most practices see a clear drop in no-shows — and fuller schedules — within the first few weeks.
Does it answer after hours and on weekends?
Always — 24/7, including nights, weekends, and holidays. The calls that used to hit voicemail get answered, booked, and triaged, so patients always reach a helpful voice.