Brew the beer,we'll book the taproom.

Yes. Zavo connects to the tools breweries run — DesignMyNight and Eventbrite for tours and events, Untappd for the tap list, and Shopify for the shop — and books against your live availability, so it only ever offers a tour slot or table that's genuinely free. Every booking, ticket, and trade order writes back in real time, so your schedule stays accurate and a session is never overbooked beyond what the brewer can run. If you keep your tours and trade list your own way, Zavo still captures each booking and order cleanly and sends it to your inbox or a shared sheet your team checks. Tell us how you take bookings now and we'll set it up around your setup, rather than asking a busy brewhouse to learn a new tool.

Yes, and tours are one of the main things visitors ring for. When someone calls, Zavo takes the date, the group size, and any tasting add-on, checks your live availability, and books the slot. It only offers sessions that are genuinely free, confirms by text, and logs it instantly, so a release weekend fills without overbooking a tour the brewer can't run. For private groups it takes a deposit by secure link, so the session is really held and the brewer isn't left standing around on a no-show. The tour calls that used to ring out while the team was mid-brew become booked sessions on the diary. The weekend crowd that would have tried the brewery across town is captured instead.

Yes. For a taproom table it takes the date, the numbers, and any food-truck or tasting request, checks availability, and reserves it against your plan. For private hire — a birthday, a work do, a launch — it captures the date, the group size, and what they want laid on, then routes the enquiry to you with everything attached so you can quote and confirm. When you want a deposit to hold the space, it sends a secure link. The hire enquiries that used to slip through on a busy Saturday now reach you as proper leads, so the bookings that fill a quiet midweek land with you rather than ringing out behind the bar while your team keeps pouring.

Yes — this is where a brewery loses the most to a missed call. When a pub, bar, or bottle shop rings to order, Zavo takes the account, the lines and quantities — casks, kegs, or cases by beer — and the delivery date, then routes the order straight to you. New accounts and repeat orders are captured the same way, so a stockist placing an order after service isn't met with voicemail. Instead of a missed-call list you work through on Monday, every trade enquiry becomes a clean, structured order ready for you to confirm and fulfil. The accounts that keep your beer on tap around the region stay supplied, even when the whole team is on the tanks and nobody can break off to answer.

Yes — these are the days Zavo is keenest to cover, because a tap takeover or a new-release launch spikes demand and the phone won't stop. It sells tickets and takes table reservations as the calls come in, captures the group size and any food or tasting they want, and routes the bigger bookings to you to confirm. Because it works at peak and after the taproom shuts, the group planning around your launch late at night is captured rather than lost. For limited releases it can take a deposit by secure link to hold a slot. The event days that fill a quiet midweek or pack out a launch land with you instead of ringing out while your team keeps the taps flowing.

Yes — what reaches you is entirely your call. It spots the enquiries that count — a private taproom hire, a tap-takeover slot, a new wholesale account, a large tour group — and routes them to whoever you've named, with a short briefing on what was said. Routine tour and table bookings and what's-on questions are handled or logged, so you're not pulled off the brewhouse for a tour for two. You decide the thresholds — what reaches you there and then, what waits, and who picks up trade versus visitor calls. A new stockist no longer waits in voicemail until Monday — your nominated contact is flagged in seconds and can call back while the account is still deciding who to order from.

Yes. Because the host only repeats what you've set up, it stays within your licence and your food-safety duties. You tell it your age-check line, what's on tap, your opening hours, and the allergens on this weekend's food truck or kitchen, and it says exactly that — never guessing an ingredient or promising something the brewery can't stand behind. Anything needing real judgement is taken down and passed to you rather than answered blind. Every call is logged with a transcript, so you have a clean record of what a visitor was told, which matters for allergens and licensing alike. The agent answers and books within the rules you set, so your brewery is represented consistently whether you're pouring or mid-brew.

Yes. Calls run over an encrypted line and are kept encrypted at rest, access is restricted and logged, and the host only ever passes on what you've configured. Trade accounts, order details, and visitor contacts are handled to enterprise standards, never sold on or used to train third-party models. Where a deposit is taken for private hire or a limited release, it runs through a secure link, so card details never pass over a busy taproom call or sit with your team. Each call keeps an audit trail, so satisfying your data-protection duties and tracing how a trade order was handled is simple. If you have particular requirements about how long order or booking data is kept, we'll go over Zavo's retention settings with you beforehand.

That's the whole reason it exists. On a release day or a takeover the phone rings hardest exactly when the taproom is rammed and the team is flat out — so the bookings vanish. Zavo answers every one of those calls at once, with no queue and no hold music, booking tours and tables and selling tickets while your staff stay on the taps. It carries on after close, picking up the calls that land late when visitors plan the next weekend and stockists order after service. You don't take on anyone extra to cover it. The busier the brewery and the bigger the release, the more calls a single phone would have dropped — and the more Zavo quietly keeps for you, both on the visitor side and the trade side.

Yes. If you run more than one site, Zavo answers for each with its own tap list, tour schedule, hours, and trade accounts, while giving you a single view across them. A caller reaches a host that knows that taproom's tours and availability, not a generic centre that can't say what's on this weekend. Every site gets its own contacts for escalation and its own deposit policy for hire and limited releases. Reporting rolls up so you can compare call volumes, tours booked, and trade orders captured site by site, and see where the phone is costing trade. Whether you run one taproom or a small group, every caller is answered consistently and their booking or order lands with the right team — without separate answering arrangements for each.

It works on two fronts that reinforce one another. First, the dropped calls stop: the tours, taproom hire, and trade orders that used to ring out mid-brew or after close now get answered and captured, so more of the demand you already have actually converts. Second, deposits and reminders mean the tours and hire you book actually happen, so your real revenue rises even before your enquiries do. Most breweries see more tours run full and more trade orders captured within the first few weeks, simply because nothing is being dropped. We'd rather your own figures decided: Zavo tracks every call, booking, ticket, and order across a month, so what it adds is there beside what you pay, on both the visitor and the trade side.

No. It only repeats what you've configured — nothing more. Zavo works from your tap list, tour schedule, hours, and trade terms, so it won't invent a beer you're not pouring, promise a tour you can't run, or quote a price you didn't set. Anything outside what it knows is taken down and passed to you rather than guessed, which matters most around allergens and your licence. You can listen back to any call, see exactly what was said, and refine its answers whenever your beers change — adding this weekend's pour and the questions visitors actually ask. The everyday enquiries get fast, accurate replies in your taproom's voice, and anything needing a brewer's judgement still reaches a person, so your brewery's reputation stays in safe hands.

Yes. The moment a tour or table is booked, Zavo sends a confirmation by text so the group has the details and your schedule is current. It sends a reminder before the day, which cuts the no-shows that leave a brewer running an empty session. After a visit, it can follow up to thank the group and tee up their next tour or a case from the shop, so a one-off visitor becomes a regular. If a booking cancels late, it can flag it so you can re-sell the slot. All of this runs automatically, so your bookings hold firmer and your team spends the day on the tanks rather than ringing round to confirm tours before the weekend.

Most breweries are up and running within a few days. Nothing to buy, nothing to install. You route your existing number to Zavo, connect your booking system, and brief it on your tap list, your tour schedule, your hire options, and your trade accounts. From the first call it speaks in your taproom's voice — clear over any brewhouse noise — and you can replay any conversation and tune its answers as your beers and events change. We handle connecting it to your booking system. Most teams find the main ongoing task is simply keeping the tap list and tour schedule current, which keeps the whole front of house sharper anyway.

That's fine — plenty of breweries do. Zavo integrates with the main booking and shop platforms out of the box, yet it isn't reliant on one. If your tours, taproom plan, and trade ledger live in a system of your own or a spreadsheet in the office, it can still take every booking and order, capture it as a clean, structured record, and route it to you however suits you — linked where it can be, or sent to a shared inbox your team reviews — so nothing is lost and you keep control. If an older tool won't take a full integration, we'll build the nearest practical link during onboarding. You're never forced to change how your brewery runs to stop missing the calls that matter.