Stack the burgers,not the phone.

Yes. Zavo connects to the diary casual restaurants actually use — OpenTable, ResDiary, SevenRooms, or Quandoo — and seats from your live availability, so it only ever offers tables you genuinely have free. Every booking, reschedule, and cancellation writes back in real time, so the diary on your screen always matches the floor and you never sit two groups at one set of tables. If you run a walk-in floor and only book groups in a paper book, that's fine too: Zavo captures each group booking in a clean, structured form and sends it straight to your inbox or a shared sheet. Tell us how you take bookings now and we'll set it up around the way your restaurant already runs.

Yes — groups are exactly where it earns its place. When someone rings to book a large party, Zavo takes the size, date, and time, checks your diary, and holds the long tables or the area you set aside for groups, confirming on the spot. It can note a high chair, a wheelchair space, or a request to sit a stag party away from families, and capture any set-menu or cake arrangement the group wants. The booking lands in your diary instantly and the organiser gets a confirmation by text. Because it never gets flustered by a fiddly group call mid-service, the team nights and birthday parties that fill your floor are booked cleanly rather than fumbled or lost to a phone nobody could reach.

Yes. Trained on your menu, Zavo handles the questions that ring all day — what's on each burger, the build-your-own options, which patties are plant-based, what can be made gluten-free, the kids' menu, the sides, and the shake list. It answers accurately from what you've configured, so a caller with a nut allergy or a vegan in the group gets a straight answer and books knowing you can feed the whole table. Anything that needs a person's judgement is passed to you with the caller's details. Your servers stop breaking off from tables to recite the menu down the phone, and callers get the detail they need to commit to a booking rather than ringing around to check.

Yes, and these are the calls worth catching. When someone enquires about a birthday, a kids' party, or a celebration, Zavo takes the whole picture — date, numbers, the occasion, whether they want a cake brought out, any dietary needs, and a rough budget — and logs it as a proper lead rather than a half-heard request. It can answer the common questions about set menus, minimum spend, and whether you do anything special for the birthday guest, then route the enquiry to whoever runs the floor so you can confirm. Because it answers around the clock, a party planned late at night is captured rather than lost. For a lot of burger restaurants, the celebration bookings are where the missed-call cost shows up most clearly.

Zavo is built for the bigger jobs as well as the table for four. For a private-area hire, a team night out, or a post-match meet-up for thirty, it captures the full brief — numbers, date, the area you'd use, food, and timings — and can explain your minimum spend and what's included before passing it to you. Where a deposit is needed to hold the space, it sends the organiser a secure payment link rather than taking card numbers over the phone, so the booking is locked in safely. The whole enquiry, with notes, lands with whoever owns the diary so you can finalise it. The large bookings that used to slip through the cracks of a busy service start being captured the moment the caller rings.

Yes — you decide what's worth interrupting a shift for. Zavo handles the everyday bookings and questions itself, but picks out the calls that need a human — a big private-hire enquiry, a complaint, a supplier, or a regular asking for the manager — and puts them through to whoever you've chosen with a quick note on what was said. Everything else is handled or logged, so your servers aren't pulled off the floor for a question about opening hours. You set the rules: which calls ring through immediately, which wait for a callback, and who covers what. So a hot group booking no longer waits in a voicemail box until the morning — whoever you've nominated hears about it in seconds and can ring back while it's still warm.

Yes — it only ever says what you've configured. Zavo won't invent a burger you don't make, quote a group price you haven't set, or claim a dish is gluten-free if you haven't told it so. You give it your menu, your allergen information, and your group terms, and it stays strictly inside them; if a caller asks something outside what it knows, it takes their details and passes the question to you rather than guessing. Every call is logged with a transcript, so you have a clean record of exactly what was said about an allergy or a price. You can listen back and tighten its answers whenever you like, adding the questions your customers actually ask. The agent relays your kitchen's position faithfully, not its own guess.

Yes. Security is built in, not bolted on. Calls are encrypted on the way in and held safe at rest, with access locked down and logged, and the host only shares what you've set it to share. Customer names, numbers, and booking details are handled to enterprise standards, never sold on and never used to train anyone else's models. Where a deposit is taken for a group or private hire, payment goes through a secure link rather than card details being read aloud, so nothing sensitive passes over the call. Every conversation is logged in full, which helps you settle any query and meet your data-protection duties. If you've specific requirements around how long booking data is kept, we'll walk you through Zavo's retention approach before you switch it on.

That's exactly when it earns its keep. On a big fixture or a sunny bank holiday, your phone rings non-stop while your team is at full stretch — and that's when the most bookings get missed. Zavo answers every one of those calls at once, with no queue and no hold music, so a group wanting a table for the game gets booked in rather than giving up and trying the chain down the road. It works through the late nights and quiet mornings too, capturing the bookings that land long after service. There's no extra cover to roster and no temp to train. The busier the fixture, the more calls a single phone would have dropped — and the more Zavo quietly saves.

Yes. If you run more than one burger restaurant, Zavo can answer for each site with its own menu, diary, floor layout, and group terms, while giving you a single view across the lot. A caller reaches a host that knows that location's tables and availability, not a generic call centre that can't tell your flagship from your second site. Opening hours, escalation contacts, and call handling can all differ from one restaurant to the next. Reporting rolls up so you can compare call volumes, booked groups, and captured parties site by site, and spot where the phone is quietly costing trade. Whether you've one room or a small chain, every caller is answered consistently and their booking reaches the right team.

It helps in two ways that add up. First, you stop losing calls: the table and group enquiries that used to ring out over the noise or after hours are answered and booked, so more of the buzz you already generate actually converts. Second, every enquiry arrives logged and tidy, so you follow up the group and party leads faster and more consistently — and speed of reply is often what wins a celebration over the restaurant down the road. Most burger restaurants see more covers booked and more group enquiries captured within the first few weeks, simply because nothing is being dropped. We'd sooner you measured it on your own till: Zavo logs every call, booking, and lead, so you can weigh what it brings in against what you pay.

No — it only ever says what you've set it to say. Zavo isn't improvising; it works from the menu and details you give it about your restaurant, so it won't invent a deal that isn't on, quote a private-hire price you haven't set, or promise a table you don't have. If a caller asks something outside what it knows, it takes their details and passes the question to you rather than guessing. You can listen back to any call, see exactly what was said, and tighten its answers whenever you like — adding the questions your customers actually ask or refining how it describes the menu. The everyday questions get fast, accurate answers, and anything needing real judgement still reaches a person.

Yes, and it protects your covers on a busy night. The moment a table or group is booked, Zavo sends a confirmation by text so the customer has the details and your diary is current. It sends a reminder the day before, which is one of the simplest ways to cut the no-shows that hurt on a packed Saturday. If a group cancels late or doesn't show, it can flag it so you re-let the tables rather than leave them empty during service. It can also follow up after a party to capture feedback or tee up a repeat booking. All of this happens automatically, so your covers hold firmer and your team doesn't spend the afternoon ringing round to confirm a long list of bookings.

Most burger restaurants go live the same day and are fully settled within a few days. There's no kit to buy and nothing to install on the floor. You switch your existing number over to Zavo, connect your booking diary, and tell it the essentials — your menu, your floor and group setup, your deposit policy, and how you like different enquiries handled. Right from its first call it speaks in your restaurant's name and tone, and you can replay any conversation and fine-tune its answers as you go. Connecting your diary on the technical side is something we take care of. Most owners find the biggest task is simply writing down how they want groups and parties handled — which is a useful exercise before a busy weekend.

That's completely fine — plenty of burger restaurants run exactly that way. Zavo doesn't force you to take bookings for every table; you can have it handle only the group and party enquiries, answer the menu and opening-hours questions, and point walk-ins to your queue or wait-time, exactly as you'd want. For the groups you do book, it captures each one in full and drops it to your diary or a shared sheet, even if you keep a paper book. It can quote a realistic wait at peak so a caller knows whether to head down. You set the rules for what it books and what it simply answers, so it fits a walk-in floor without changing how your room actually works.