Shake the drinks,we'll work the line.

Yes. Zavo connects to the systems cocktail bars run — DesignMyNight, SevenRooms, and OpenTable — and reserves booths and tables against your live availability, so it only ever offers what you genuinely have. Every booking, deposit, and change writes back in real time, so your Saturday layout stays accurate and a prime booth is never double-held. If you run the door and your bookings your own way, Zavo still captures each one in a clean format and sends it to your inbox or a shared sheet your team checks before service. Tell us how you reserve booths now and we'll set it up around your layout, rather than asking a busy team to learn a new tool mid-shift. The point is to fit how your bar already runs.

Yes, and it does it on a real commitment. When a group rings, Zavo takes the date, time, and numbers, checks your live availability, and reserves the right booth or table — confirming the minimum spend up front so the booking actually earns. It can hold the larger booths for parties, note bottle service, and flag a particular area. A secure deposit link locks it in, a confirmation goes to the group, and the reservation lands in your system instantly. The booths that used to be held all week on a maybe — then flake on the night — are now real bookings that turn up and spend. The calls that rang out unheard at peak become tables filled on your busiest nights.

That's one of its most useful jobs. Masterclasses and mixology sessions are strong midweek and daytime revenue, and they depend entirely on someone taking the enquiry. When a caller rings about a class, Zavo takes the group size, the date, and which experience they want, captures any dietary needs for the food alongside, and collects a deposit by secure link to hold the slot. The booking lands with you fully detailed, and the group gets a confirmation. Because it answers around the clock, the hen organiser ringing at eleven at night is captured rather than lost. Instead of your classes filling on luck, the calendar fills ahead — which means you can staff, stock, and prep each session properly rather than scrambling.

Yes — these are the calls Zavo is keenest to catch, because they're your best-spending nights and the easiest to miss over the music. For a hen, a birthday, or a work do, it takes the group size, the date, and the occasion, explains your bottle service, booth packages, and minimum spends, then routes the enquiry to your manager with everything attached so you can confirm. Where you want a deposit to hold the night, it sends a secure link. Because it works at peak and after close, the party someone's planning at one in the morning is captured rather than left on voicemail. For most cocktail bars, winning more of these package nights is exactly where the return shows up.

Yes, and it protects your best tables. A prime booth held by a group that turns up, nurses two drinks, and leaves is a bad night for the bar. Zavo confirms the minimum spend with the group when the booking is made, and takes a deposit through a secure link to hold it, so the table is reserved on a genuine commitment rather than a casual maybe. The terms are clear before anyone arrives, which avoids awkward conversations at the door on a busy night. The result is that your high-value booths actually earn what they should, your layout fills with bookings that spend, and you're not holding premium space all week for groups that never materialise.

Yes, and you draw the line on what reaches a manager. It catches the calls that count — a large party on bottle service, a full private hire, a corporate enquiry — and sends them to the person you've named, with a quick rundown of what was asked. Routine bookings and questions are handled or logged, so your team isn't pulled off the bar for a table for four. The rules are yours: what interrupts a shift, what waits for a callback, and who handles which night. A high-value night stops languishing in voicemail until someone happens to check it; you're flagged in seconds and can ring back while the group is still weighing up where to take their money.

Yes. The host only ever repeats what you've configured, so it stays inside your licence and door rules. You tell it your line on age and ID checks, dress code, last entry, and whether you take walk-ins, and it says exactly that — never promising something the door can't honour. Anything that needs real judgement is taken down and passed to you rather than guessed. Every call is logged with a transcript, so you have a clean record of what a caller was told, which is useful if a group turns up expecting something different. The agent answers and books within the rules you set, not the decisions that are properly the door team's, so your venue is represented consistently on every call.

Yes. Calls are encrypted as they travel and where they're stored, with access tightly controlled and logged, and the host only shares what you've configured. Customer names, numbers, and booking details are handled to enterprise standards, never passed on or used to train other companies' models. Where a deposit or minimum-spend payment is taken, it runs through a secure link, so card details never pass over a loud call or sit with your team. There's a full record of every call, so you can satisfy your data-protection duties and trace how any booking was handled. If you have particular requirements about how long booking data is kept, we'll map out Zavo's retention rules with you up front, so you're comfortable from the start.

That's the whole point of it. At peak, your phone rings hardest exactly when the room is loudest and your bartenders have least chance of hearing it — so that's when bookings vanish. Zavo answers every one of those calls at once, over any amount of noise, reserving booths and capturing party enquiries while your team stays building drinks. It carries on through the night and long after close, picking up the calls that land at one or two in the morning when a group finally sorts out next weekend. There's no extra shift to staff. The busier and louder it gets, the more calls a single phone would have dropped — and the more Zavo quietly keeps for you.

Yes. If you run more than one bar, Zavo answers for each with its own booths, packages, minimum spends, and door rules, while giving you a single view across them. A group reaches a host that knows that venue's layout and availability, not a generic centre. Per venue you can vary the opening hours, the people calls escalate to, and the deposit terms. Reporting rolls up so you can compare call volumes, booths booked, and party packages captured venue by venue, and see where the phone is costing trade. Whether you run one late-night room or a small group, every caller is answered consistently and their booking lands with the right team — without you cobbling together separate answering arrangements for each.

Two things happen, and they build on each other. First, the leaks are plugged: the booths, masterclasses, and party packages that used to ring out unheard at peak or after close now get answered and booked, so a greater slice of the demand you already pull in converts. Second, deposits and minimum spends mean the bookings you take actually arrive and spend, so your real revenue rises even before your enquiries do. Most cocktail bars see more booths held firm and more party nights captured within the first few weeks, simply because nothing is being dropped. We'd rather you held it to your own takings: Zavo captures every call, booking, deposit, and lead, so the bookings it wins sit right next to the cost each month.

No — it works strictly from what you've configured. Zavo works from the offer you give it about your packages, minimum spends, and door rules, so it won't invent a deal you don't run, misquote a spend, or promise a booth you don't have. Anything outside what it knows is taken down and passed to you rather than guessed, which matters most around pricing and the door. You can listen back to any call, see exactly what was said, and refine its answers whenever your offer changes — adding the questions your groups actually ask. The everyday enquiries get fast, clear replies in your bar's voice, and anything needing a manager's judgement still reaches a person, so your venue's reputation stays in safe hands.

Yes. The moment a booth or package is booked, Zavo sends a confirmation by text so the group has the details and your layout is current. It sends a reminder on the day, which cuts the no-shows that leave a prime table empty at peak. After a big night, it can follow up to thank the group and tee up their next booking, so a one-off birthday becomes a returning crowd. If a booking cancels late, it can flag it so you can re-let the booth. All of this runs automatically, so your bookings hold firmer and your team spends its time building drinks and working the room rather than chasing groups to confirm tables on a busy afternoon.

Most cocktail bars are up and running the same day and fully tuned within a few days. There's no system to buy and nothing to wire in behind the bar. You divert your current number to Zavo, connect your booking system, and brief it on your booths, your packages, your minimum spends, and your door policy. From the first call it answers in your bar's voice — sharp and clear over any noise — and you can listen back to conversations and refine its answers as your offer changes. We take care of wiring it into your booking system. Most managers find the biggest task is simply writing down their own booking and door rules, which is worth getting straight regardless.

That's fine — plenty of cocktail bars do. Zavo connects to the main booking platforms out of the box, but it doesn't depend on one. If your booths and packages live in a system of your own or you manage the door manually, it can still take every booking and party enquiry, write it up in a tidy, structured form, and hand it to you in whatever way suits your layout — synced where possible, or dropped into a shared inbox your team checks before each night — so nothing is lost and you keep control. If a full integration isn't available for an older tool, we'll set up the closest workable connection during onboarding. You're never forced to change how your bar runs in order to stop missing the calls that matter.