Work the floor,we'll work the phone.

Yes. Zavo connects to the systems clubs run — DesignMyNight, Tablelist, and your ticketing on Fatsoma or DICE — and reserves booths against your live table plan, so it only ever offers a section that's genuinely free for that night. Every booking, deposit, and guestlist add writes back in real time, so your plan stays accurate and the prime booth by the DJ is never promised to two groups. If you keep your tables your own way, Zavo still captures each booking cleanly and sends it to your inbox or a shared sheet your team checks before the doors open. Tell us how you take bookings on the night now and we'll set it up around your setup, rather than asking a busy team to learn a new tool.

Yes, and that's what most groups ring for. When a caller wants a table, Zavo takes the night, the numbers, and where they want to sit — by the DJ, on the rail, in the VIP room — checks your live plan, and reserves the right booth. It only offers what's genuinely free, confirms by text, and logs it instantly. For your biggest sections it takes a deposit or minimum-spend payment by secure link so the table is really held. The bottle-service bookings that used to be claimed over a noisy bar and forgotten become real reservations tied to the right night. The high-spend groups that ring while your team can't hear the phone are captured instead of lost to the club down the road.

Yes. As calls and messages come in, Zavo takes guestlist names and plus-ones and adds them to your list, so the door has everyone down before the queue even forms. It captures who put each guest on — a promoter, a regular, a birthday group — and the size of the party, so nothing is lost in three different phones across the night. Your promoters' guests are recorded consistently and your door team works from one clean list rather than chasing a name nobody wrote down. You decide what the list holds and who can add to it, and every entry is logged so you can see exactly how the night was built. It keeps the rope moving on your busiest weekends.

Yes — these are the calls Zavo is keenest to catch, because birthdays, hen dos, and leaving nights bring a dozen spenders through the door and are the easiest to miss in the noise. For a celebration it takes the group size, the night, the occasion, and the package they want — a reserved booth, a bottle on arrival, sparklers — then either books it against your plan or routes it to your manager with everything attached. When you want a minimum spend to hold the table, it sends a secure link. Because it works at peak and long after close, the group planning a 30th late on a Tuesday is captured rather than lost. Winning more of these is, for most clubs, the quickest payback.

Yes — the biggest tables are the ones it works hardest to catch. When a magnum package, a fifteen-strong VIP table, or a promoter holding a section calls in, Zavo takes the numbers, the spend, and the night, then routes the enquiry straight to whoever you've named, with everything attached so you can confirm. Routine smaller bookings and door questions are handled or logged, so you're only pulled in for the groups that move a Saturday. Promoters get their guests on the list and their sections recorded without tying up your team mid-night. You set the threshold for what reaches you by hand, and a deposit link goes out for the tables worth protecting, so your highest-spend bookings never sit in voicemail until you check after close.

Yes — what gets a manager's attention is entirely your call. It spots the bookings that count — a large VIP table, a corporate section, a promoter's group — and routes them to whoever you've named, with a short briefing on what was said. Routine booth bookings and door questions are handled or logged, so your team isn't pulled off the floor mid-night for a table for four. You set the thresholds — what's put through immediately, what's logged for later, and who handles which kind of group. A magnum table no longer waits in voicemail until someone checks after the lights come up — your nominated contact is flagged in seconds and can call back while the group is still deciding where to go.

Yes. Because the host only repeats what you've set up, it stays within your licence and your door policy. You tell it your line on age and ID, your Challenge 25 stance, the dress code, last entry on a big night, and anything else that matters at the door, and it says exactly that — never promising entry the door can't honour. Anything that calls for real judgement is noted and handed to you rather than guessed at. Every call is logged with a transcript, so you have a clean record of what a clubber was told, which helps if a group turns up expecting something different. The agent answers and books within the rules you set, not the decisions that are properly the door team's, so your venue is represented consistently every weekend.

Yes. Every call runs over an encrypted connection and is stored encrypted, with access gated, controlled, and fully logged, and the host shares only what you've set up. Guest names, numbers, and booking details are held to enterprise standards and never sold on or fed to third-party training models. Where a deposit or minimum spend is taken for a VIP table, it runs through a secure link, so card details never pass over a loud booking call or sit with your team. Every call keeps a full audit trail, so satisfying your data-protection obligations and checking back over how a booking was handled is simple. If you have particular requirements about how long booking data is kept, we'll go over Zavo's retention settings with you beforehand, so you're comfortable from the first weekend.

That's the whole reason it exists. When the room is at capacity and the music is loud, your phone rings hardest exactly when nobody can hear it — so the bookings vanish. Zavo answers every one of those calls at once, with no queue and no hold music, reserving booths and capturing celebration enquiries while your staff stay running the floor and the door. It carries on through the night and long after close, picking up the calls that land in the small hours when groups plan the next weekend. You don't put on extra staff just to cover it. The busier the club and the louder the room, the more calls a single phone would have dropped — and the more Zavo quietly keeps for you.

Yes. If you run more than one venue, Zavo answers for each with its own table plan, guestlist, door rules, and minimum spends, while giving you a single view across them. A caller reaches a host that knows that club's booths and availability, not a generic centre that can't say which section is free. Each venue keeps its own opening hours, its own escalation contacts, and its own deposit rules. Reporting rolls up so you can compare call volumes, booths booked, and celebration groups captured venue by venue, and see where the phone is costing trade. Whether you run one room or a small group, every caller is answered consistently and their booking lands with the right team — without separate answering arrangements for each.

It works on two fronts that reinforce one another. First, the dropped calls stop: the booth enquiries, bottle-service groups, and celebration bookings that used to ring out at peak or after close now get answered and booked, so more of the crowd you already draw actually books. Second, deposits and reminders mean the prime tables you take actually arrive, so your real revenue rises even before your enquiries do. Most clubs see more booths sold and more celebration nights captured within the first few weeks, simply because nothing is being dropped. We'd rather your own takings decided: Zavo tracks every call, booking, deposit, and lead across a month of weekends, so what it adds is there beside what you pay.

No. It will only ever say what you've set it up to say. Zavo works from the table plan, door rules, and details you give it, so it won't promise entry you won't grant, get your dress code wrong, or reserve a booth you don't have. Anything outside what it knows is taken down and passed to you rather than guessed, which matters most around the door and your licence. You can listen back to any call, see exactly what was said, and refine its answers whenever your nights change — adding this weekend's lineup and the questions clubbers actually ask. The everyday enquiries get fast, accurate replies in your club's voice, and anything needing a manager's judgement still reaches a person, so your venue's reputation stays in safe hands.

Yes. The moment a booth is reserved, Zavo sends a confirmation by text so the group has the details and your plan is current. It sends a reminder on the day, which cuts the no-shows that leave a prime section empty on your busiest night. After a big night, it can follow up to thank the group and tee up their next booking, so a one-off birthday becomes regulars. If a table cancels late, it can flag it so you can re-sell the section for the weekend. All of this runs automatically, so your bookings hold firmer and your team spends the night running the room rather than ringing round to confirm tables before the doors open.

Most clubs are up and running within a few days. There's no hardware to buy and nothing to wire in. You route your existing number to Zavo, connect your table system, and brief it on your booths, your guestlist, your door rules, and your minimum spends for the big tables. From the first call it answers in your club's voice — clear and quick whatever the room is doing — and you can listen back to conversations and refine its answers as your nights and lineups change each week. Connecting it to your table system is on us. Most managers find the main ongoing task is simply keeping the door rules and table plan current, which keeps the whole front of house sharper anyway.

That's fine — plenty of clubs do. Zavo works with the main table-booking platforms out of the box, but it isn't tied to any single one. If your guestlist and table plan live in a system of your own or a board in the office, it can still take every booking and celebration enquiry, capture it as a clean, structured record, and route it to you however suits your night — linked where it can be, or sent to a shared inbox your team reviews before the doors open — so nothing is lost and you keep control. Where an older system can't support a full integration, we'll build the closest workable link while we onboard you. You're never forced to change how your club runs to stop missing the calls that matter.