Your front desk,always selling.

Yes. Zavo connects directly to your calendar and books viewings the moment a buyer asks, reading your live availability so it only suggests times a negotiator is genuinely free to attend. It accounts for travel between appointments, avoids double-bookings, and confirms the viewing to the buyer by text or email straight away. If the buyer needs to move or cancel, your diary updates in real time and the negotiator is told, so nobody turns up to an empty property. You can set which staff cover which areas or property types, and Zavo respects those rules on every booking. The result is a viewing diary that fills itself around the clock — including the evening and weekend calls your branch would otherwise miss — without anyone on your team picking up the phone.

Absolutely, and these are some of the most valuable calls you take. When a prospective vendor rings in, Zavo captures the full picture — the address, property type, number of bedrooms, their reason for selling, and how soon they want to move — then books the market appraisal into the right valuer's diary. It asks the qualifying questions you would yourself, so your valuer arrives already understanding the situation. Because it answers around the clock, the valuation enquiries that come in after the branch has closed are captured and booked rather than lost to whichever agent happened to pick up. Every appraisal lands in your CRM as a new opportunity with notes attached, so nothing falls through the cracks and your pipeline of instructions keeps building week on week.

Yes. Zavo plugs into the agency CRM you already run — including Reapit, Alto, Jupix, Street.co.uk, HubSpot, and Salesforce — and works alongside the portals you list on, so it always answers from live availability and accurate property details. When a caller asks about a specific listing, it quotes the asking price, tenure, EPC rating, and fees correctly rather than guessing. New enquiries, qualified leads, and booked viewings are written back to your CRM automatically and attached to the right record, so your data stays clean and your reporting stays accurate, with nothing for your team to re-key. If you run a niche or in-house system that isn't on our standard list, tell us what you use and we'll connect it for you as part of onboarding.

Yes — qualifying every caller is one of the biggest time-savers. On the first call, Zavo asks the questions that matter: how much the buyer can spend, whether their finance is in place, where they sit in the chain, when they need to move, and the areas and property types they want. It records the answers as a structured lead so your negotiators can see at a glance who is ready and who is still browsing. Casual enquiries are handled politely without tying up your team, while genuinely hot buyers are flagged and put straight through. Over a month that means your people spend their hours on the calls most likely to become offers, rather than repeating the same opening questions dozens of times a day.

Vendor calls are handled with the same care as buyer enquiries — arguably more, because they are how you win instructions. Zavo recognises when a caller is thinking about selling or letting, captures the property and their circumstances, and gauges how serious they are and how soon they want to act. It then books a valuation directly, or routes the lead to your valuer with full notes if you would rather a person calls back. Nothing is left sitting in a message book overnight where a competitor can get in first. Each new vendor enquiry is logged in your CRM as an opportunity, so you can track how many instructions Zavo is generating and follow up consistently. For many agencies, capturing these after-hours seller calls is where the clearest return shows up.

Yes. Zavo works across both sales and lettings from the same setup. For tenants, it answers questions about available properties, rent, deposits, fees, and referencing, and books viewings for anything currently available. For landlords, it captures new-instruction enquiries — the property, their situation, and what they want from an agent — and routes them to your lettings team. It can explain your application process and which documents a tenant will need, so there is far less back-and-forth by the time a human gets involved. Everything is logged against the right record in your CRM. If your lettings desk runs differently from sales, with its own staff, diary, and rules, Zavo follows those rules, so renters and landlords get answers that match how your branch actually operates.

It can triage them, which is exactly what most lettings agents and property managers need overnight. When a tenant calls about a repair, Zavo captures the property, the tenant's details, and a clear description of the problem. It follows your rules to decide what counts as a genuine emergency — a gas leak, a major escape of water, no heating in winter — and escalates those immediately to your on-call contact, while logging everything else for your managers to action the next working day. Tenants reach a calm, helpful voice instead of voicemail, which keeps them reassured and cuts the angry follow-up calls you'd otherwise field in the morning. You start the day with a tidy list of issues already sorted by urgency, rather than a backlog of missed calls and half-written messages.

Yes. Once Zavo is connected to your listings, it answers accurately on the details buyers and tenants ask about most — the price or rent, tenure, number of bedrooms, square footage, EPC rating, council tax band, service charges, parking, and what's included. It only ever shares what you've configured it to say, so there's no risk of it inventing a figure or quoting something out of date. For anything that genuinely needs a person — a nuanced question about an offer, a survey, or a complicated chain — it takes the full details and routes the enquiry to the right negotiator with context attached. The repetitive questions that used to interrupt your team all day are handled instantly and correctly, while the calls that need real judgement still reach a human.

Yes, and this is one of its most valuable jobs. Zavo listens for the signals that a call matters — a cash buyer ready to offer, a fresh instruction, a chain-free purchaser, or a returning client — and puts it straight through to the negotiator who can act, with a short summary of what was said. You decide the rules: which staff handle which areas, price brackets, or property types, and what should interrupt someone rather than wait for a callback. Instead of a hot lead sitting in a voicemail box until lunchtime, the right person is alerted within seconds and can call back while the buyer is still keen. The calls that win you fees stop slipping to whoever happens to be free, and start landing with whoever is best placed to close them.

Yes. Zavo can answer for several branches at once, each with its own stock, diary, staff, and routing rules, while giving you a single view of every call across the group. A caller reaches an agent who knows their local area and availability, not a generic call centre. You can set different opening hours, different escalation contacts, and different handling per branch, so a city-centre office and a village branch operate completely differently under one system. Reporting rolls up so directors can compare call volumes, booked viewings, and captured leads branch by branch, and see where the phone is quietly costing business. Whether you're a single independent office or a multi-branch network, every caller is answered consistently and their enquiry lands with the right local team.

It helps in two compounding ways. First, you stop losing calls: the valuation and viewing enquiries that used to ring out during appointments or after hours are now answered and booked, so more of the demand you already generate actually converts. Second, every enquiry arrives qualified and logged, so your negotiators follow up faster and more consistently — and speed of response is one of the biggest factors in winning an instruction. Most agencies see more market appraisals booked and more viewings filled within the first few weeks, simply because no opportunity is being dropped. We'd rather you judge it on your own numbers, so Zavo tracks every call, booking, and captured lead — letting you see exactly how many instructions and viewings it adds against what it costs.

Yes. Security is built in rather than bolted on. Conversations are encrypted in transit and at rest, access is controlled and logged, and the agent only ever shares the information you've configured it to share. Buyer, vendor, landlord, and tenant details are handled to enterprise standards — Zavo is SOC 2 Type II aligned and GDPR-compliant — and your data is never resold or used to train models for anyone else. Every call leaves an audit trail, which supports your own anti-money-laundering and data-protection obligations and makes it easy to show how an enquiry was handled. You stay in control of what's captured and kept. If your compliance team has specific requirements around data residency or retention, we'll walk through exactly how Zavo handles each one before you commit.

Always — and this is where a lot of the value sits. Zavo answers 24 hours a day, seven days a week, late into the evening, at weekends, and over public holidays, which is precisely when most buyers and vendors finally have time to ring round agents. The enquiries that used to hit voicemail outside office hours are answered, qualified, and booked in, so you no longer start Monday behind a rival who happened to pick up on a Sunday afternoon. There's no rota to manage, no overtime to pay, and no drop in service late at night — every caller gets the same fast, professional response at 9pm as they would at 9am. For branches that currently divert after-hours calls to voicemail, this alone usually changes how many opportunities they capture.

Most agencies are live the same day and fully dialled in within a week. Setup is straightforward: you point your existing number at Zavo, connect your diary and CRM, and tell it about your branches, your areas, your staff, and how you like different enquiries handled. There's no new phone system to buy and no hardware to install. From the very first call it answers in your agency's name and tone, and you can listen back to transcripts and refine its responses as you go — tightening the qualifying questions, adjusting routing, or adding answers to questions your local market asks. We handle the technical side of connecting your CRM and portals. Most teams find the biggest task is simply deciding their own rules, which turns out to be a useful exercise in itself.

That's not a problem. Zavo works with the major agency CRMs and portals out of the box, but plenty of agencies run something bespoke, regional, or built in-house — so custom integrations are a normal part of onboarding. Tell us what you use and how your data is structured, and we'll connect Zavo to it so it can read availability, quote property details, and write enquiries back into your system just as it would with a mainstream CRM. If a full integration isn't possible for an older tool, Zavo can still capture every enquiry in a structured format and deliver it however suits you — by email, a shared inbox, or a simple export — so you lose none of the benefit while the deeper connection is built. You won't be left out because your stack is unusual.